FAQs

📦 1. How much does shipping cost?

📍 Shipping fees vary by location and order size. Just add items to your cart and proceed to checkout — your exact shipping cost will be shown automatically.

🎁 2. What products do you offer?

We create personalized gifts including shirts, mugs, canvases, and more — all crafted with love to celebrate neurodiversity.

✍️ 3. Can I customize my order?

Absolutely! You can add names, quotes, or artwork on supported products. Personalization options appear directly on each product page.

🔁 4. What is your return and refund policy?

We offer replacements or refunds for items that are misprinted, damaged, or significantly different from what you ordered. Please reach out within 10 business days with photos.

⏱️ 5. How long will my order take to arrive?

Processing: 1–7 business days

Personalization: +1–3 days (if applicable)

Shipping: 10–20 business days

🚚 6. What shipping methods do you offer?

Standard and express options are available at checkout. Rates start at $5.99. 🌍 International orders may include customs fees.

✏️ 7. Can I change my shipping address after ordering?

Please contact us within 6 hours of placing your order to make changes. After that, orders may enter production and can’t be updated.

❗ 8. What if my item is damaged or incorrect?

Send us an email within 10 business days, including your order number and clear photos. We’ll review and send a replacement if necessary — no extra charge.

🌐 9. Do you ship internationally?

Yes! We proudly ship worldwide 💙

📩 10. How can I reach customer support?

Email: autismcustomgifts@gmail.com
We’re here to help you with any questions or concerns.